Now that you own your own business or want to make sure that you’re using a more efficient phone service while you’re doing business at home, you should look into hosted PBX for your phone service. This is also known as VoIP, but the service is provided by a phone company that you likely know and trust. This means that you can connect with your customers in real time and you can take advantage of features that allow you to fax documents, retrieve and send voicemail and use call logs. Hosted PBX is a modern approach to communication, since it allows you to conduct most of your business from your computer, including making and receiving calls and keeping track of the messages that customers send you.
When you’re using hosted PBX, you’ll have the advantage of call switching or routing as well. This will assist you in getting customers to the proper department quickly. There is also some software you use with the system that is designed to help the phone system run efficiently, and you’re able to manage all the phone system’s inner workings from your computer. The communications system functions entirely on the internet if you want, or you can talk to your provider that uses an integrated system that involves both VoIP and traditional phone service. This will depend on which features your company needs and the amenities that you’re company with.
There’s a good chance that you’ve seen how more and more companies are using the hosted PBX system to better connect with consumers and team members. You can easily set up the system in a matter of minutes, and you can use the system efficiently even if you’re not that proficient when it comes to technology. This type of phone system is ideal for busy companies because you can enjoy conversations without constant interruptions. Your employees can also download an app for your company once you configure it and connect it to the VoIP system, and you can use the app for marketing purposes so that customers can access all the best features of your company and leave feedback conveniently.
Of course, there are other advantages to using hosted PBX, such as the fact that you don’t have to make an appointment for a technician to “wire” your office building so that you can use the phones. You can set up your system yourself and configure it to all your mobile devices to ensure that you can connect to your colleagues and customers at all times. When you have a reliable communication system, your customer service will improve and this will increase the chances that people will boost your company’s reputation by word of mouth.
If you think that hosted PBX is the right communication system for you, it’s a good idea to talk to your current phone provider to see if this service is available, or to inquire about integrated phone service. You can also check out the top VoIP companies in your area and make an appointment to learn more about what the company has to offer.